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At Duskoria, operating through vordalonquazl.world, we are committed to your satisfaction with our personalized evening routine planning services and wellness products. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges. Please read this policy carefully before making a purchase.
If you have any questions or concerns about a product or service you have purchased, we encourage you to contact us first so we can work together to resolve any issues.
For physical wellness products purchased through our website, you may return unopened and unused items within thirty days of the delivery date for a full refund or exchange. The product must be in its original condition and packaging to qualify for a return.
To initiate a return, you must provide proof of purchase, such as your order confirmation number or receipt. Returns requested after the thirty-day window may not be accepted unless there are exceptional circumstances or product defects.
To be eligible for a return or exchange, physical products must meet the following conditions:
Certain items cannot be returned for health, safety, and hygiene reasons. Non-returnable items include:
Due to the personalized and digital nature of our evening routine planning services, these services are generally non-refundable once they have been accessed or delivered. When you purchase a personalized evening routine plan, you receive immediate access to customized content created specifically for you.
However, we are committed to your satisfaction. If you are not satisfied with your personalized plan within seven days of purchase and before accessing the full content, please contact us to discuss your concerns. We will work with you to address any issues, which may include revisions to your plan or, in exceptional circumstances, a partial refund.
We may consider refunds for digital services in the following exceptional circumstances:
Each case will be evaluated individually, and refund decisions will be made at our discretion based on the specific circumstances.
To return a physical product, please follow these steps:
Contact our customer service team within the return period by phone at +64273631784 or email at support@vordalonquazl.world. Provide your order number, the product you wish to return, and the reason for the return. Our team will provide you with return authorization and instructions.
Carefully package the item in its original packaging. Include all accessories, manuals, and documentation that came with the product. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.
Ship the package to the return address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was shipped.
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. We will send you an email confirmation once your return has been processed. Refunds are typically processed within seven to ten business days after we receive and inspect the returned item.
Approved refunds will be processed using the same payment method used for the original purchase. If you paid by credit card, the refund will be credited to the same card. If the original payment method is no longer available, please contact us to arrange an alternative refund method.
The refund timeline consists of several stages:
Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.
In certain situations, partial refunds may be granted:
We accept exchanges for physical products of equal or greater value within the return period. If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item.
For products available in different sizes or variations, we will facilitate direct exchanges when possible. Contact our customer service team to arrange an exchange.
If you exchange a product for one of greater value, you will be charged the difference. If the replacement item is of lesser value, we will refund the difference to your original payment method.
If you receive a defective or damaged product, please contact us immediately upon receipt. We stand behind the quality of our products and will work quickly to resolve the issue.
To report a defective or damaged product:
For defective or damaged products, we offer the following resolution options:
For defective or damaged items, we will provide a prepaid return shipping label, and you will not be responsible for return shipping costs.
If you receive the wrong item due to our error, we will arrange for the correct item to be shipped to you at no additional charge and provide a prepaid return label for the incorrect item. Please contact us as soon as you discover the error so we can resolve it quickly.
Original shipping costs are generally non-refundable unless the product is defective, damaged, or the wrong item was shipped. If you receive free shipping on your original order and return the item, the actual shipping cost may be deducted from your refund.
Customers are responsible for return shipping costs unless:
We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot be held responsible for items lost or damaged during return transit.
For customers located outside New Zealand, international return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was shipped. International returns may take longer to process due to customs and shipping times.
Please note that customers are responsible for any customs duties, taxes, or fees associated with returning international orders. These fees are not refundable.
You may cancel your order before it has been processed and shipped. Once an order has been shipped, you must follow the return process to return the item.
To request an order cancellation, contact us as soon as possible with your order number. We will do our best to cancel the order if it has not yet been processed. If the order has already been shipped, you will need to refuse delivery or return the item according to our return policy.
Digital services and personalized plans cannot be canceled once they have been accessed or delivered.
If we offer subscription-based services in the future, subscribers may cancel their subscription at any time. Cancellations will take effect at the end of the current billing period, and no refunds will be provided for partial subscription periods.
To cancel a subscription or make changes to your subscription plan, please contact our customer service team or access your account settings if available.
If you have not received your refund within the expected timeframe:
We will investigate the status of your refund and work with you to resolve any issues.
Your satisfaction is important to us. While this policy outlines our standard return and refund procedures, we understand that exceptional circumstances may arise. If you have a concern that is not adequately addressed by this policy, please contact us directly. We are committed to finding fair and reasonable solutions that work for both parties.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services and purchase of products after changes are posted constitutes your acceptance of the modified policy.
We encourage you to review this Return Policy periodically to stay informed of any updates or changes.
This Return Policy is in addition to, and does not limit or exclude, your rights under the Consumer Guarantees Act 1993 and other applicable New Zealand consumer protection laws. If a product or service fails to meet consumer guarantees, you may be entitled to a remedy regardless of the terms of this Return Policy.
Your statutory rights as a consumer in New Zealand are not affected by this policy. For more information about your consumer rights, visit the Commerce Commission website or contact Consumer Protection.
If you have a dispute regarding a return or refund, we encourage you to contact us first to resolve the matter informally. We are committed to addressing your concerns and finding mutually acceptable solutions.
If we are unable to resolve your dispute directly, you may seek assistance from the Disputes Tribunal of New Zealand or other appropriate dispute resolution services.
If you have questions about our Return Policy or need assistance with a return or refund, please contact us:
Duskoria
261 Morrin Road, St Johns, Auckland 1071, New Zealand
Phone: +64273631784
Email: support@vordalonquazl.world
Our customer service team will respond to your inquiry promptly and work with you to ensure a smooth return or refund process. We are here to help and appreciate your business.
By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Return Policy. We appreciate your understanding and cooperation in following these procedures to ensure efficient processing of returns and refunds.